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Johnson & Johnson Returns Policy
How to Return Defective Johnson & Johnson Contact Lenses

If you believe the Johnson & Johnson lenses you've received are defective, please follow the directions below:
  • Contact Johnson & Johnson Customer Relations at 1-800-843-2020 (Mon-Fri, 10AM-5PM EST, if outside business hours leave a detailed message and a Johnson & Johnson Customer Relations Specialist will contact you)
  • Explain the defect to Johnson & Johnson
  • Johnson & Johnson will provide you a reference number acknowledging your complaint
  • Call Discount Contact Lenses at 1-800-822-9864 and supply the complaint reference number you were provided by Johnson & Johnson
  • Discount Contact Lenses will provide you with a replacement for the defective lenses in your order
  • If a defective product return is required, Johnson & Johnson will send you a postage paid return label to retrieve the lenses for evaluation
  • Lenses ARE NOT to be returned to Discount Contact Lenses
You may contact us at 1-888-248-5367, once Johnson & Johnson has provided you a reference number and instructed you to contact Discount Contact Lenses for a replacement order. Our Customer Care Specialists are available Monday-Friday 9AM-7PM and Saturday 11AM-5PM Eastern time and will be pleased to assist you.

If you have any questions regarding our returning Johnson & Johnson products, please contact us.

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If you are having any unexplained eye discomfort, watering, vision changes or redness, remove your lenses immediately and consult your eye care professional before wearing your lenses again. All information, articles, photos, images, logos, and content Copyright Discount Contact Lenses 1996 - 2012.
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