Help
1 800 822 9864

Mon-Fri: 8:00am - 8:00pm EST
Sat: 9:00am - 5:30pm EST
Sun: 12:00pm - 7:00pm EST
Shopping cart
close

There are no items in your cart.

Search
menu close
close
Lens Brands
Eye Wear
Visit our sister site, DiscountGlasses.com for great deals on eyewear:
Discount Glasses
Glasses
Discount Sunglasses
Sunglasses
Discount Reading Glasses
Readers

Johnson & Johnson VisionCare, Inc. and Bausch + Lomb Defective Lens Policy

Johnson & Johnson VisionCare Inc. Defective Lens Instructions

In the event you need to replace or receive a refund for a defective Johnson & Johnson lens, follow the steps below:

  • Contact Johnson & Johnson VisionCare, Inc at 1-800-843-2020 (Monday - Friday, 10 a.m.- 5 p.m EST) and explain the issue.
  • If a prepaid return shipping label is required, Johnson & Johnson VisionCare, Inc. will send one to you. All defective lenses are sent directly to Johnson & Johnson VisionCare, Inc. for evaluation.
  • Johnson & Johnson VisionCare, Inc. will provide a reference number acknowledging your complaint and will transfer you to Discount Contact Lenses. Our Customer Service Team will ask for your reference number to begin processing your replacement or refund.

Bausch + Lomb Defective Lens Instructions

If Bausch + Lomb is the manufacturer of your lenses, they will assist you directly with any defective lens issues. Contact Bausch + Lomb Consumer Affairs Division at 1-800-553-5340, Monday - Friday, 9 a.m. - 5 p.m. EST.

DiscountContacts.com
+1-800-822-9864 customer service
social link social link social link social link