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Johnson & Johnson VisionCare Inc., Bausch + Lomb, and Alcon Defective Lens Instructions

In the event you need to replace or receive a refund for a defective Johnson & Johnson lens, follow the steps below:

  • Contact Johnson & Johnson VisionCare, Inc at 1-800-843-2020 (Monday - Friday, 10 a.m.- 5 p.m EST) and explain the issue.
  • If a prepaid return shipping label is required, Johnson & Johnson VisionCare, Inc. will send one to you. All defective lenses are sent directly to Johnson & Johnson VisionCare, Inc. for evaluation.
  • Johnson & Johnson VisionCare, Inc. will provide a reference number acknowledging your complaint and will transfer you to Discount Contact Lenses. Our Customer Service Team will ask for your reference number to begin processing your replacement or refund.

Bausch + Lomb Defective Lens Instructions

If Bausch + Lomb is the manufacturer of your lenses, they will assist you directly with any defective lens issues. Contact Bausch + Lomb Consumer Affairs Division at 1-800-553-5340, Monday - Friday, 9 a.m. - 5 p.m. EST.

Alcon Defective Lens Instructions

If Alcon is the manufacturer of your lenses, they will assist you directly with any defective lens issues. Contact Alcon U.S. Medical Safety Department at 1-800-757-9780.

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