DiscountContactLenses.com believes that returning items should be two things—easy and free.
So, no matter the reason—wrong size, wrong color or even if you're just not happy with the product—U.S. customers can return items up to 365 days from the purchase date. (Seriously.)
- First, contact our Customer Service Team. They'll need your name, order number, a reason for return and whether you would like a refund or exchange.
- Next, our Customer Service Team will issue a Return Merchandise Authorization (RMA) number that should be written prominently in the address portion of your return package. (Items without an RMA number will not be eligible for return.)
- And finally, our Customer Service Team will send you a postage label for your free return. Affix the label to your package with the RMA number clearly marked in the address field, and mail. That's it!
- Returns are sent to:
Discount Contact Lenses Attn: Product Returns
RMA#: (write your RMA number here)
2250 International Street
Columbus, OH 43228-3834
- Within five days of receiving your return, we'll inspect the shipment and apply a credit to the payment method used for the original order, or ship a replacement item to you at no charge. Whatever you decide.
Halloween, specialty and made-to-order (RGP and other custom contact lenses) contacts are not eligible for return unless defective. For defective Johnson & Johnson VisionCare, Inc. and Bausch + Lomb contact lenses, please review their separate return policies. DiscountContactLenses.com cannot issue credit for products damaged in transit to DiscountContactLenses.com warehouses. Some credit cards may take up to 10 days for the credit to show on your account, so please allow up to 14 days for credit to be applied. PayPal users may see separate line items for the authorization, actual charges and refund. Please look for the refund line item before contacting us. DiscountContactLenses.com does not charge restocking or service fees.