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Free Returns believes that returning items should be two things—easy and free.

So, no matter the reason—wrong size, wrong color or even if you're just not happy with the product—U.S. customers can return items up to 30 days from the ship date.

  1. First, contact our Customer Service Team to issue your free return shipping label. They’ll need to know your name, order number, and the reason for the return in order to receive a refund.
  2. Next, you’ll receive an email with a link to print the shipping label—or we can mail one if it’s easier, just let us know. Every label is marked with a Return Merchandise Authorization (RMA) number; please note that items without an RMA number will not be eligible for return.
  3. Finally, package your item (ideally in its original box, but we get it, things happen), put the label on and mail it back.
  4. Returns are sent to:
    Attn: Product Returns
    RMA#: (write your RMA number here)
    2250 International Street
    Columbus, OH 43228-3834

  5. Within five days of receiving your return, we’ll inspect the shipment and apply a credit to the original payment method.

Defective Lenses

Specialty and made-to-order (RGP and other custom contact lenses) contacts are not eligible for return unless defective. For defective Johnson & Johnson VisionCare, Inc, Bausch + Lomb, and Alcon contact lenses, please review their separate return policies. retains the right to modify or discontinue this promotion at any time. Free return shipping is limited to a maximum of three return shipments in any one year period. Free returns offer only valid for residents of the contiguous US. cannot issue credit for products damaged in transit to warehouses. Some credit cards may take up to 10 days for the credit to show on your account, so please allow up to 14 days for credit to be applied. PayPal users may see separate line items for the authorization, actual charges and refund. Please look for the refund line item before contacting us. does not charge restocking or service fees.

*Effective April 1, 2024, our return policy changed to 30 days after the order ship date. Any purchase made prior to this date will be governed by the previous return policy.